Privacy Policy

Hades Films, LLC

Last Updated: October 12, 2026

1. Introduction and Scope

This Privacy Policy (“Policy”) explains how Hades Films, LLC (“Hades,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes information about you when you use www.hadesfilms.com, the official websites for our motion pictures, and every other website or online service owned, operated, or controlled by or for Hades or a Film Entity that links to or displays this Policy (collectively, the “Services”), including when you purchase tickets through the Services. It also explains the choices and rights you may have.

Individual motion pictures promoted through the Services may be owned by companies affiliated with Hades (each, a “Film Entity”). Hades operates the Services on its own behalf and on behalf of the Film Entities. Unless we tell you otherwise, Hades is the business (or “controller”) responsible for the personal information described in this Policy.

This Policy does not apply to information that third parties, such as ticketing services, theaters, streaming services, or social media platforms, collect for their own purposes, even if you reach them through the Services. It does apply to information you choose to give to us through an experience that another company operates, as described in Section 2. This Policy is incorporated into our Terms of Use.

Notice at Collection. This Policy serves as our notice at collection. The categories of personal information we collect, the purposes for which we use it, whether we sell or share it, and how long we keep it are described in Sections 2, 3, 5, 8, and 12. You can opt out of the sale or sharing of your personal information at any time as described in Section 6.

2. Information We Collect

Information You Provide to Us

• Ticket purchase information. When you purchase tickets through the Services, we and our ticketing partners collect information such as your name, email address, phone number, postal code, the motion picture, theater, showtime, and number of tickets you select, and your order details.
• Contact and sign-up information. If you sign up for updates or otherwise contact us, we collect information such as your name, email address, and postal code, and the content of your communications with us.
• Payment information. Payments for tickets are collected and processed by third-party ticketing services, theaters, and their payment processors (collectively, “Ticketing Partners”). We do not receive or store your full payment card number.
• Information you give us through experiences operated by others. We also collect your name and email address when you give them to us through an experience that another company operates, such as an in-theater fan vote, where we identify ourselves at the point of collection and you ask to hear from us. In those cases we collect only what you choose to give us for that purpose, together with the date and time, the wording you agreed to, and the IP address used.

Information Collected Automatically

When you use the Services, we and our partners automatically collect certain information using cookies, pixels, tags, and similar technologies (collectively, “Cookies”), including:

• Device and connection information, such as your IP address, browser type, operating system, device type, device and advertising identifiers, and language settings.
• Usage information, such as the pages you view, the links and buttons you click, the time and duration of your visits, the website that referred you to the Services, and whether you started or completed a ticket purchase.
• Approximate location, such as your city, region, postal code, or country, which we infer from your IP address or the postal code you provide (for example, to show you nearby theaters and showtimes). We do not collect precise geolocation through the Services.

Information from Other Sources

We may receive information about you from other sources and combine it with information we collect through the Services, including from Ticketing Partners and theaters (such as confirmation of your purchase and order details), the Film Entities and our other affiliates, advertising and analytics partners, social media platforms (when you interact with our pages, posts, or advertisements on those platforms), and service providers that help us operate the Services.

3. How We Use Information

We use the information we collect to:

• provide and operate the Services, including to help you find showtimes and theaters and to facilitate your ticket purchases;
• communicate with you, including to respond to your inquiries and, where permitted, to send you news, updates, and marketing about Hades, the Film Entities, and our motion pictures;
• measure the effectiveness of our marketing and advertising, including how many ticket purchases result from our campaigns, and show you advertisements for our motion pictures on the Services and on third-party websites, apps, and platforms;
• analyze and improve the Services, our marketing, and our understanding of our audiences;
• detect, prevent, and respond to fraud, abuse, security incidents, and violations of our Terms of Use;
• comply with applicable laws and legal process, and establish, exercise, or defend legal claims; and
• for any other purpose that we describe to you at the time we collect the information, or with your consent.

We may also use information that has been aggregated or de-identified so that it can no longer reasonably be linked to you for any lawful purpose.

4. Cookies and Similar Technologies

We and our third-party partners, including analytics providers, advertising networks, social media platforms, and Ticketing Partners, use Cookies on the Services to operate the Services, remember your preferences, analyze usage, and deliver and measure advertising. Some of these partners may collect information about your activity on the Services and across other websites, apps, and services over time, and use that information to show you advertisements that are tailored to your interests. Depending on where you live, this may be considered a “sale” or “sharing” of personal information, or “targeted advertising,” under applicable law.

Most browsers allow you to block or delete Cookies through their settings. If you block or delete Cookies, some features of the Services, including ticket purchasing, may not work properly. Because there is no common industry standard for “Do Not Track” signals, we do not respond to them. We process Global Privacy Control signals as described in Section 6.

5. How We Disclose Information

We may disclose the information we collect as follows:

• Film Entities and Affiliates. We disclose information to the Film Entities and our other parents, subsidiaries, and affiliates, who may use it for the purposes described in this Policy, including to market their motion pictures to you.
• Ticketing Partners and Theaters. We disclose information to Ticketing Partners and theaters as needed to complete and fulfill your ticket purchase and to provide customer service. Their use of your information is governed by their own privacy policies.
• Service Providers. We disclose information to vendors that provide services to us or on our behalf, such as website hosting, email delivery, analytics, security, customer support, and professional services (such as legal and accounting).
• Advertising and Analytics Partners. We make information available to advertising networks, advertising technology companies, analytics providers, and social media platforms, including through Cookies, as described in Section 4. These partners may use the information for their own purposes, subject to their own privacy policies.
• Distribution and Promotional Partners. We may disclose information to companies that distribute, exhibit, or promote our motion pictures, such as distributors, sales agents, theaters, and streaming and digital retailers, including for their own marketing purposes.
• Business Transfers and Rights Transactions. We may disclose or transfer information in connection with, or during negotiations of, any merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or sale, license, or other transfer of the rights in or to any motion picture. If such a transaction occurs, the recipient may continue to use the information consistent with this Policy.
• Legal Requirements and Protection. We may disclose information if we believe in good faith that doing so is necessary to comply with applicable law or legal process, to respond to lawful requests from public authorities, to enforce our Terms of Use, or to protect the rights, property, or safety of Hades, the Film Entities, our users, or others.
• With Your Consent or at Your Direction. We may disclose information when you consent to or direct the disclosure.
• Aggregated or De-Identified Information. We may disclose aggregated or de-identified information that cannot reasonably be used to identify you for any lawful purpose.

6. Your Choices

• Marketing Emails. You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any marketing email. We may still send you transactional messages, such as messages relating to a ticket purchase. If you are located in Canada, the United Kingdom, or the European Economic Area, we will send you marketing emails only with your consent or as otherwise permitted by applicable law.
• Cookies. You can block or delete Cookies through your browser settings, as described in Section 4.
• Opt Out of Sales, Sharing, and Targeted Advertising. You can opt out of the sale or sharing of your personal information and of targeted advertising by emailing privacy@hadesfilms.com with the subject line “Do Not Sell or Share.” Please include the email address you have used with the Services so that we can apply your request to information associated with it.
• Global Privacy Control. If your browser sends a Global Privacy Control (“GPC”) signal, we will treat it as a request to opt out of the sale and sharing of personal information and of targeted advertising for that browser, as required by applicable law.
• Industry Opt-Outs. You can learn more about interest-based advertising, and opt out of receiving it from participating companies, at www.aboutads.info/choices, www.networkadvertising.org/choices, and (for users in Europe) www.youronlinechoices.eu. You can also adjust your advertising preferences on social media platforms and in your device settings.

7. U.S. State Privacy Rights

Depending on the state where you live, including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and other states with similar laws, you may have some or all of the following rights, subject to certain exceptions:

• Right to Know or Access the personal information we have collected about you, including, where applicable, the categories of personal information, the categories of sources, our purposes, and the categories of third parties (or, where required, the specific third parties) to which we have disclosed it.
• Right to Portability, to obtain a copy of your personal information in a portable format.
• Right to Correct inaccurate personal information.
• Right to Delete personal information we have collected from or about you.
• Right to Opt Out of the sale of your personal information, the sharing of your personal information for cross-context behavioral advertising, and targeted advertising. We do not engage in profiling in furtherance of decisions that produce legal or similarly significant effects.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of these rights.

How to Exercise Your Rights. To exercise your rights, email us at privacy@hadesfilms.com with the subject line “Privacy Request,” or write to us at the address in Section 16. We will take reasonable steps to verify your identity before responding to a request to know, access, correct, or delete, which may include asking you to confirm information we already have. Where permitted by law, you may use an authorized agent to submit a request on your behalf; we may require proof of the agent’s authority and may require you to verify your identity directly with us. We will respond within the time periods required by applicable law.

Appeals. If we decline to take action on your request, you may appeal our decision by emailing privacy@hadesfilms.com with the subject line “Privacy Request Appeal.” We will respond to your appeal within the time required by applicable law. If your appeal is denied, you may contact the Attorney General of your state.

8. Additional Information for California Residents

This section applies to California residents under the California Consumer Privacy Act, as amended (“CCPA”). In the preceding twelve (12) months, we have collected the following categories of personal information from the sources described in Section 2, for the purposes described in Section 3:

We do not collect or use sensitive personal information (as defined by the CCPA) for purposes that require us to offer a right to limit its use. We do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age. California residents have the rights described in Section 7 and may exercise them as described there.

Financial Incentives. We do not currently offer any financial incentive, or any price or service difference, in exchange for your personal information. If we offer one in the future (for example, entry into a sweepstakes, presale or early access, or a discount in exchange for your contact information), we will provide a notice of financial incentive at the time it is offered, describing the material terms of the program, how to opt in, how to withdraw, and our good-faith estimate of the value of the personal information involved and the method we used to calculate it.

Shine the Light. California Civil Code § 1798.83 permits California residents to request information about our disclosure of certain categories of personal information to third parties for their own direct marketing purposes during the preceding calendar year, and to opt out of such disclosures. To make a request, email privacy@hadesfilms.com with the subject line “Shine the Light Request.”

9. Individuals in the United Kingdom, EEA, and Switzerland

If you are located in the United Kingdom, the European Economic Area, or Switzerland, Hades Films, LLC is the controller of your personal data processed in connection with the Services. We process your personal data on the following legal bases: to perform a contract with you or take steps at your request (for example, to facilitate a ticket purchase); with your consent (for example, for marketing emails and non-essential Cookies, where consent is required by law); for our legitimate interests in operating, improving, securing, and promoting our business and motion pictures, where those interests are not overridden by your rights; and to comply with legal obligations.

Subject to applicable law, you have the right to access, rectify, or erase your personal data; to restrict or object to our processing (including an absolute right to object to direct marketing); to data portability; and to withdraw your consent at any time. To exercise these rights, or to make a complaint about how we handle your personal data, contact us at privacy@hadesfilms.com. We will acknowledge complaints within 30 days. You also have the right to lodge a complaint with your local data protection supervisory authority, which in the United Kingdom is the Information Commissioner’s Office (www.ico.org.uk).

We are based in the United States, and your personal data will be transferred to, stored in, and processed in the United States and other countries whose data protection laws may differ from those in your country. Where required, we protect such transfers using appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Addendum, or a recipient’s certification under the EU-U.S. Data Privacy Framework and its UK Extension.

10. Individuals in Canada

If you are located in Canada, we handle your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act and applicable provincial laws. By providing personal information to us or using the Services, you consent to its collection, use, and disclosure as described in this Policy, and where required by law we will obtain your express consent (for example, before sending you marketing emails). You may withdraw your consent at any time, subject to legal or contractual restrictions, although doing so may limit our ability to provide certain features.

You may request access to, and correction of, the personal information we hold about you and, where applicable law provides, information about how we use it, its portability, or that we stop disseminating it. Your personal information will be stored and processed in the United States and other countries where we and our service providers operate, and it may be accessible to the courts, law enforcement, and national security authorities of those countries under their laws.

Our Privacy Officer is responsible for our compliance with this Policy and can be reached at privacy@hadesfilms.com or at the address in Section 16. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or, where applicable, your provincial privacy regulator (such as the Commission d’accès à l’information du Québec).

11. Children

The Services are intended only for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from someone under 18, we will delete it. If you believe that a person under 18 has provided us with personal information, please contact us at privacy@hadesfilms.com.

12. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. To determine how long we keep information, we consider the purpose for which we collected it, whether you have an ongoing relationship with us (for example, whether you remain subscribed to our communications), our legal, tax, and accounting obligations, and whether the information is needed to resolve disputes or enforce our agreements. When we no longer need personal information, we delete or de-identify it.

13. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee the security of your information.

14. Third-Party Services

The Services may contain links to, or features provided by, third parties, including Ticketing Partners, theaters, video players, and social media platforms. This Policy does not apply to those third parties. Information you provide to them, or that they collect, is governed by their own privacy policies, which we encourage you to review.

15. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you by updating the “Last Updated” date above and by any other means required by law.

16. Contact Us

If you have any questions about this Policy or our privacy practices, or if you would like to exercise your rights, please contact us at:

Hades Films, LLC
Attn: Privacy
9200 W. Sunset Blvd., Suite 1000
West Hollywood, CA 90069
Email: privacy@hadesfilms.com

If you have a disability and need this Policy in an alternative format, please contact us and we will provide it.